July 16th, 2011 11:00 PM by Eric Fang
Now I got my business from this business and my clients'referral. And one thing is for sure for the referral, we have to make our clients happy.
Recently, I am doing a purchase loan for a client.And she got my contacts info from her friends.It drove her crazy that her selling agent askedher to use the agent recommended loan originator.
I talked to my clients about this "realtor referloan agent" thing. The realtor took a risk by "halfly-forcing" referral. Since my clients wasnot happy about it, she will not refer the agentto her friends any more. I don't know whether theagent realize that she lost a potential referral.And is it that important her client has to use that agent?
Normally, I don't refer realtors to my clientsunless my clients request me to do so.If I do, those realtors are also top 1% ones.Still it's hard to make the deal all the time, very complicated.
I can only guarantee my commitment to my clients,but I can no guarantee my referrals do the samething. If my referrals made my clients unhappy,I will lose this client's trust as well.
So we only refer when we know that it will benefit my clients.