Mortgage Blog

5 Good Reasons to Fire Bad Clients --ZT

November 6th, 2015 10:47 AM by Eric Fang

Very interesting to the following:

Whether you can't decide if you have a bad client on your hands or you know you do, here are 5 telltale signs of bad clients and how to handle them:
  1. They micromanage your work. If your work is thorough, a micromanaging customer can be frustrating and force extra work on your part with unneeded follow up or additional documentation. Gentle reminders about the process, expectations and your expertise will help. 

  2. They don't value your opinion. Lack of trust is fatal to all relationships. When customers don't take your expert advice seriously, address it. Clarify what they want from you by asking them calmly and candidly. 

  3. They don't respect your time. Frequent lateness or "no shows" for meetings, appointments or calls is disrespectful to you, your team and your other clients. If possible, bill them for the time. Have clear scheduling policies that you share. And if clients routinely show up late, remember to still end on time, letting them know your next appointment is waiting. 

  4. They always haggle price. If you do great work and give lots of value, there should be little to discuss about your fees. To be safe, always discuss your fees up front, so there are no surprises. 

  5. You just want to avoid them. Life is too short to spend time with people you don't like or who don't seem to value your time and expertise. Set clear boundaries and expectations, and communicate them often. 

If you decide it's time to let your client go, schedule a face-to-face meeting to explain why the relationship isn't working and discuss options that might be a better fit for them. Remain professional. If you have a contract, make sure you fulfill the terms. 

Feel free to pass these helpful tips along to your team, clients and colleagues!
Posted in:General
Posted by Eric Fang on November 6th, 2015 10:47 AM



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