Mortgage Blog

I got a phone call from a client yesterday saying that
she referred a lot of clients to me and lots of them
did not work out.

Here are some explanations.
1)We were all very busy now. And we don't pick up
the phones when we are extremely busy. Please leave
a VM if you can. I pick up my past clients' phone
since I know their number.

2)My system is email based system. The process were
built based on the emails.All my correspondence will
come to my email(yes, I integrated them all together),
even the missed phone calls and voicemails. If you
leave a VM, if it is in English, I will get an email with text;
if it's in Chinese, I will get a media file(I can listen
to it by media player).Yes, I have 200GB email box.
And I keep at least 7-10 years emails(not security related)

3)Please leave voice mail if you really want my
attension. We normally don't return missed phone
calls.

4)For my practice, if we think the rate is higher,
we can wait. But once you got the rate you want
and decide to lock it, we will keep the commitment
and will not float down. You can get lower rate
from another broker, or next refi.

Thanks. Hapy Holidays.