February 25th, 2011 10:05 AM by Eric Fang
Teamwork is good, but not necessary good all the time.
I recently worked on a few purchases, with the escrowcompanies are "big" compaies. Those companies are so"big" that they assign 3-4 people to each escrow.And each people will have their own assignment.Some will work on the escrow fees, some on the fundings,some on the contacts with buyer/seller, etc. And theythought it "must" be more efficient that way.
Most of us all had bad experience with all those "teamwork".The problem was that they don't have someone to coordinatethe process, and they were all "busy" all the time; andalso they did not give out instructions on who we shouldcontact at each stage. And the process was always delayedbecause of that.
So everytime when I heard that "we have a team work on it",better it's a good team and it was coordinated very well.
I have one of the best work-flow system in the whole industry. I don't know whether it was related my early experience from "assembley line".
In 1991, after my graduation from MBA, I joined a shoe factory in Dongguang, Guangdong province in Chinaas a manager. For the shoe business, there is none high-tech; the only thing similar to my mortgagebusiness is that they all have a deadline.For shoes, we have to ship to the clients on time,not too earlier, not too late(most seasonal,the brand for the shoes, lotto, an european brand).
But I did lean a lot to manage the assembly lineefficiently, from the ordering the material, cutting(tayloring the face, tongue), put together the faceand the buttoms, etc. And the important thing washow to product "extra" shoes so that if anything wentwrong on each stage, you don't have to start the whole process again. It's not high-tech, but it's still indeed a line of business.
And that's why I liked to read the book from Zappos's CEO Tony Hsieh's book: "DeliveringHappiness", though he sold shoes, but it didconnect my past experience about 20 years ago.